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Returns Guide

Found a spare in the cupboard? Not what you were after? We can help!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase if required.
Pre-ordered items, items purchased on sale or clearance cannot be returned.
In-Store Returns:
1. Check that you meet the above return conditions.
2. Return to us in store within 14 working days for exchange or a credit on your account.
Online Returns:
1. Please contact us within 7 days of receiving your order before sending anything back or it may not be accepted.
2. Once approved, pack the item(s) carefully and send back to us within 14 business days. Any return shipping costs are your responsibility. We suggested using a tracked method of post a we will not be responsible for any items lost or damaged in transit.
3. Once we have received and accessed the return we will process you exchange or issue your store credit.
Unfortunately sometimes things break when they shouldn't! Please get contact us prior to returning the item and we can get this sorted for you. 
All faulty items will be sent to our supplier by us for assessment and a decision will be made as to whether it is standard 'wear and tear' or due to a manufacturing fault.

Please be aware that resolving faulty issues may take 1-4 weeks depending on our suppliers location and processing timeframes. We appreciate your patience and understanding and will do our best to get things sorted as quickly as possible.

If it is accepted by our supplier as a genuine manufacturing fault, then we will attempt to have the item repaired to an acceptable standard. Failing that we will try to source a replacement, or issue a refund. 
We will meet our requirements under the NZ Consumer Guarantees Act.



Need a hand? Contact us